dkok Privacy Policy — How We Handle Your Data
dkok is committed to protecting the privacy of all players in Bangladesh. This Privacy Policy explains exactly what data we collect, why we collect it, how we store it, and the rights you have over your personal information.
1. Introduction
This Privacy Policy ("Policy") is issued by dkok ("we", "us", "our") and applies to all personal data collected from players and visitors who interact with the dkok platform at dkok.bar. This Policy sets out the types of personal data we collect, the purposes for which that data is used, the parties with whom it may be shared, the period for which it is retained, and the rights available to individuals whose data we hold.
By registering an account with dkok, making a deposit, or otherwise using the dkok platform, you acknowledge that you have read this Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree to this Policy, you should not use the dkok platform.
Data We Collect
Identity Data
Full name, date of birth, national ID number (NID), passport number, and any other documents submitted for KYC verification purposes.
Financial Data
bKash, Nagad, Rocket, and Upay mobile wallet identifiers; bank account details where bank transfer is used; deposit and withdrawal transaction records; account balance history.
Technical Data
IP address, browser type and version, device model, operating system, mobile network operator (e.g. Banglalink, Robi, Grameenphone), session duration, and login timestamps.
Gaming Activity Data
Game history, bet amounts, win and loss records, bonus usage, wagering activity, and any in-platform interactions such as live chat messages sent to the support team.
Location Data
Country and city-level location inferred from your IP address. dkok does not collect precise GPS coordinates. Location data is used primarily for fraud prevention and responsible gaming compliance purposes.
Communications Data
Records of your communications with dkok support via live chat and email, including the content of messages, timestamps, and the outcome of any complaints or disputes raised.
2. How We Use Your Data
dkok uses your personal data for the following purposes:
- To create, maintain, and administer your player account and verify your identity in line with KYC requirements.
- To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and local bank transfers.
- To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited activities on the platform.
- To deliver customer support, resolve disputes, and respond to queries submitted via live chat or email.
- To personalise the platform experience, including surfacing games, promotions, and features most relevant to your activity and preferences.
- To comply with any applicable legal or regulatory obligations, including responding to lawful requests from governmental or law enforcement authorities.
dkok will not use your personal data for any purpose not listed above without first obtaining your explicit consent. Where we wish to use your data for a new or different purpose, we will contact you to explain the new purpose and obtain your agreement before doing so.
3. Legal Basis for Processing
Contractual Necessity
The majority of data processing carried out by dkok is necessary for the performance of the contract between dkok and each player — specifically, to operate the player account, process bets, and handle deposits and withdrawals. Without processing this data, dkok cannot provide the services described in the Terms and Conditions.
Legal Obligation
Certain processing activities — in particular KYC verification, transaction monitoring, and the retention of financial records — are required by applicable laws relating to anti-money laundering, counter-terrorism financing, and the prevention of fraud. dkok processes this data not as a matter of commercial choice but as a legal requirement.
Legitimate Interests
Some processing is carried out on the basis of dkok's legitimate interests, including fraud prevention, platform security, internal analytics to improve the gaming experience, and responsible gaming monitoring. Where dkok relies on legitimate interests, we have assessed that our interests do not override the privacy interests of individual players.
4. Data Sharing and Disclosure
dkok does not sell your personal data. We may share your data with third parties only in the limited circumstances described below. All third parties with whom dkok shares personal data are required to handle that data securely, to use it only for the specified purpose, and to comply with applicable data protection requirements.
We may share your data with:
- Payment processing partners — bKash, Nagad, Rocket, Upay, and banking partners — solely to process your deposits and withdrawals.
- Game technology providers such as Evolution Gaming, Pragmatic Play, Spribe, and NetEnt, to the extent necessary for them to deliver the games and detect technical issues.
- Fraud prevention and identity verification services, where a player's identity or transaction pattern requires additional scrutiny.
- Law enforcement, regulatory, or government authorities, where dkok is required by law to disclose personal data or where disclosure is necessary to prevent, detect, or prosecute serious criminal activity.
5. Cookies and Tracking Technologies
dkok uses cookies and similar browser-based tracking technologies to operate the platform, maintain your session while logged in, remember your preferences, and collect anonymous usage statistics that help us improve the platform. Cookies are small text files placed on your device when you visit dkok.bar. They do not contain personally identifiable information in isolation — they function as session identifiers that link your browser to your account on the dkok server.
You may configure your mobile browser to block or delete cookies. However, disabling cookies may affect the functionality of the dkok platform — in particular, you may not be able to remain logged in between browsing sessions. dkok does not use third-party advertising cookies or cross-site tracking scripts.
6. Data Retention
dkok retains personal data for as long as is necessary for the purposes described in this Policy and for as long as required by applicable law. In practice, this means that account data and transaction records are retained for a minimum of five years following the closure of your account, in order to comply with anti-money laundering record-keeping obligations. Gaming activity data and support communications are retained for three years from the date they were created.
Where data is retained solely to comply with a legal obligation (rather than for any active operational purpose), it is held in a restricted-access archive and is not used for any other purpose. When the retention period expires, data is securely deleted or anonymised in a manner that prevents its reconstruction.
7. Your Data Rights
As a player whose personal data is held by dkok, you have the following rights. To exercise any of these rights, contact dkok support via live chat or email using the contact details in the footer of this page.
8. Data Security
dkok implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and dkok servers, encrypted storage of sensitive account and financial data, access controls that restrict which dkok staff can view personal data, and regular internal security reviews.
While dkok takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your login credentials confidential and for logging out of your account when using a shared or public device. If you suspect that your account has been accessed without your authorisation, contact dkok support immediately.
Have More Questions About Privacy?
Our FAQ page covers common questions from Bangladesh players. Learn more about dkok's mission and values on the About Us page.
View FAQ About dkok9. Children and Minors
The dkok platform is strictly intended for adults aged 21 and above. dkok does not knowingly collect personal data from anyone under the age of 21. If dkok becomes aware that personal data has been collected from a person who is under 21, that data will be deleted immediately and the associated account will be closed. If you are a parent or guardian and believe that a minor has registered on dkok, please contact support immediately so that the account can be removed and all associated data permanently deleted.
10. Changes to This Privacy Policy
dkok reserves the right to update this Privacy Policy at any time. When changes are made, the revised Policy will be published on this page with an updated "Last updated" date. Your continued use of the dkok platform following the publication of a revised Policy constitutes your acceptance of the changes. We encourage you to review this page periodically. For significant changes that materially affect how your data is used, dkok will make reasonable efforts to notify you via the contact details registered to your account.
11. Contact Us
If you have questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how dkok handles your personal data, please contact dkok support via live chat available on the platform at any time, or by email at the address displayed in the footer of this page. dkok's support team is available 24 hours a day, 7 days a week. All data rights requests and privacy complaints will be acknowledged within 3 business days and resolved within 30 days.